At Genbro, we take care of your information. This privacy policy explains how Genbro processes personal data when you visit genbro.dk, contact us, follow us on social media or shop in our second-hand shop in Nørrebro.
Genbro is a large second-hand shop in Copenhagen with over 400 m² filled with clothes, furniture, books, kitchenware, interiors, vintage, design and retro finds. You can find practical information about the address, opening hours and location on the page Find Genbro.
This privacy policy applies to genbro.dk and to the communication you have with Genbro via email, telephone, social media or in connection with purchases and inquiries in the store. If you want to see our terms and conditions for in-store purchases, you can read our terms and conditions.
Last updated: 23 May 2026
1. Dataansvarlig
The data controller for the processing of personal data is:
Genbro
Nørrebrogade 116
2200 Copenhagen N
Denmark
CVR: 38450131
E-mail: kontakt@genbro.dk
Phone: +45 60 66 23 60
If you have any questions about this privacy policy or about our processing of your personal data, you can contact us at kontakt@genbro.dk.
2. Hvilke personoplysninger behandler Genbro?
Genbro may process different information depending on how you use the website or contact us.
When you visit genbro.dk, we may process technical information, such as IP address, browser, device type, time of visit, which pages you visit, cookie settings and information about how the website is used.
When you contact Genbro via email, phone, social media or any contact form on the website, we may process your name, your email address, your phone number, your message and the information you choose to provide to us.
When you shop in the store, we may process information that is necessary for payment, receipts, bookkeeping, customer service and any complaints. Genbro does not store your full payment card information.
If you write to us about a product, a purchase, opening hours, location, assortment or other practical matters, we process the information necessary to be able to respond to you.
3. Formål med behandlingen
Genbro processes personal data for the following purposes:
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to operate and protect genbro.dk
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to show information about Genbro, opening hours, address, assortment and practical conditions
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To respond to inquiries from customers and visitors
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to handle purchases, payments, receipts, bookkeeping and customer service
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to handle any complaints or questions about purchased goods
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to improve the website’s content, structure and user experience;
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to measure traffic and use of the website, if statistical tools are used;
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Displaying or linking to content from social media sites such as Instagram, Facebook, and TikTok
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to display customer reviews or review widgets if such features are used on the website;
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To comply with legislation, including bookkeeping rules and data protection rules
4. Retsgrundlag for behandlingen
Genbro processes personal data on the following legal basis:
Consent: When you consent to cookies, statistics, marketing or similar technologies where consent is required.
Appointment or preparation for appointment: When we process information to handle a purchase, an enquiry about a product or customer service in connection with a purchase.
Legal obligation: When we are obliged to store information in accordance with bookkeeping rules, accounting rules or other legislation.
Legitimate interest: When we process information to respond to inquiries, protect the website, document relevant communications, improve our service or operate Genbro’s regular business.
5. Cookies og lignende teknologier
Genbro.dk may use cookies and similar technologies. Cookies can be used, among other things, to make the website work, remember your choices, measure traffic, improve the user experience or display content from third-party services.
Technically necessary cookies can be used because they are necessary for the website to function properly. Cookies for statistics, marketing or similar purposes are only used to the extent that there is a valid basis, for example your consent, where required.
You can change or withdraw your cookie consent at any time via the cookie settings on the website if a cookie consent solution is used.
A more detailed overview of cookies, purposes, providers and expiry times should be provided in Genbro’s Cookie Policy.
6. Sociale medier og tredjepartstjenester
Genbro can be present on social media sites like Instagram, Facebook, and TikTok. If you follow, like, comment, share posts or send messages to Genbro on social media, both Genbro and the platform in question may process information about you.
The social media are responsible for part of the processing that takes place on their platforms. We recommend that you read the platforms’ own privacy policies if you want to know more about how they process your information.
Genbro.dk may also contain links, reviews, maps, images, video, plugins, or other content from third-party services. For example, it can be social media, Google-related services, review widgets or technical WordPress plugins. When you interact with such services, the third party may process information about you on their own terms.
You can read more about Genbro, our store and our approach to recycling on the page About Genbro.
7. Deling af personoplysninger
Genbro only shares personal data when it is relevant and necessary.
We may share information with:
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hosting, operations and security providers
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suppliers of website, CMS, WordPress, plugins and technical support
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Email and communication providers
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Payment and bookkeeping providers
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providers of cookie, statistics, SEO and analytics tools
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social media platforms, review services, and third-party services, if you interact with them;
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public authorities, if we are obliged to do so by law;
When Genbro uses suppliers who process personal data on our behalf, we ensure that the processing takes place in accordance with relevant agreements and instructions.
8. Overførsel til lande uden for EU/EØS
Some of the suppliers or third-party services used in connection with the website, social media, statistics or communication may process information outside the EU/EEA.
If personal data is transferred to countries outside the EU/EEA, it will only be done when there is a lawful basis for the transfer. For example, it can be the European Commission’s standard contractual clauses, an adequacy decision or another valid transfer basis.
9. Opbevaring af personoplysninger
Genbro only stores personal data for as long as it is necessary for the purpose for which the data was collected, or as long as we are required to do so by law.
As a starting point, the following applies:
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Inquiries via e-mail, telephone, contact form or social media are stored for as long as necessary to answer and handle the inquiry.
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Information about purchases, payments and bookkeeping is stored in accordance with current accounting and bookkeeping rules.
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Information in connection with complaints or customer service is stored for as long as it is necessary to document and handle the case.
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Cookie and consent information is stored according to the settings in the cookie or consent solution used.
When information is no longer needed, it is deleted or anonymized.
10. Sikkerhed
Genbro processes personal data with appropriate technical and organizational security measures.
We work to protect information from unauthorized access, misuse, loss, alteration, or disclosure. Access to personal data is limited to persons and suppliers who have an objective need for the information.
11. Dine rettigheder
According to the data protection rules, you have a number of rights in relation to the personal data that Genbro processes about you.
Among other things, you may be entitled to:
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to gain insight into the information we process about you
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to have incorrect information corrected;
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to have information deleted in certain cases;
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to have the treatment restricted in certain cases;
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to object to the processing in certain cases;
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to obtain information in a structured, commonly used and machine-readable format in certain cases;
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withdraw consent if the processing is based on consent;
If you wish to exercise your rights, you can contact Genbro on kontakt@genbro.dk.
12. Tilbagetrækning af samtykke
If Genbro processes personal data on the basis of your consent, you can withdraw the consent at any time.
Withdrawal of consent does not affect the lawfulness of the processing that took place before the consent was withdrawn.
If the consent relates to cookies, you can change your cookie settings via the website’s cookie settings if a cookie consent solution is used. You can also read more in our cookie policy.
13. Klage til Datatilsynet
If you are dissatisfied with Genbro’s processing of your personal data, we hope that you will contact us first so that we can try to find a solution.
You also have the right to complain to the Danish Data Protection Agency:
The Norwegian Data Protection Authority
Carl Jacobsens Vej 35
2500 Valby
www.datatilsynet.dk
14. Ændringer i privatlivspolitikken
Genbro may update this privacy policy if our website, suppliers, processing or applicable regulations change.
The latest version will always be available on genbro.dk.
Frequently asked questions about privacy at Genbro
Behandler Genbro personoplysninger, når jeg besøger genbro.dk?
Yes. When you visit genbro.dk, technical information about your visit may be processed, such as IP address, browser, device type, cookie choices and which pages you visit.
Hvad bruger Genbro mine kontaktoplysninger til?
We use your contact information to answer your inquiry and help you with questions about Genbro, goods, opening hours, location or practical matters. You can find practical information about the store on the page Find Genbro.
Bruger Genbro cookies?
Genbro.dk may use cookies and similar technologies. Necessary cookies are used to make the website work, while cookies for statistics or marketing are only used if there is a valid basis. Read more in our cookie policy.
Deler Genbro mine oplysninger med andre?
Genbro only shares information when necessary. For example, it can be with providers of hosting, website, email, payment, accounting, statistics, social media or review widgets.
Kan jeg få slettet mine oplysninger?
Yes, in some cases, you can have information about you deleted. Contact Genbro at kontakt@genbro.dk if you want insight, correction or deletion.
Hvor kan jeg læse Genbros handelsbetingelser?
You can read our terms and conditions for in-store purchases on the Terms and Conditions page.
Hvem kan jeg kontakte om privatliv og persondata?
You can contact Genbro on kontakt@genbro.dk if you have any questions about the privacy policy or our processing of personal data.
